Frequently Asked Questions

Identification:
COMERCIALIZADORA OVAL, S.L. (hereafter referred to as Navet.cat)
NIF: B66929175
Address: C/ Industria 137 alt4, Barcelona (08025 – Barcelona)
Website: www.navet.cat

By accessing, browsing, and purchasing the products and services offered on https://navet.cat (hereafter referred to as the Website), owned by COMERCIALIZADORA OVAL S.L., you are agreeing to the reading and acceptance of the Legal Notices (these Terms of Sale, Legal Notice, Privacy Policy, and Cookie Policy).

COMERCIALIZADORA OVAL S.L. reserves the right to modify these Terms of Sale at any time without prior notice. These modifications may be made through any legally acceptable means and will be mandatory while published on the Website until replaced by other validly published conditions.

Nevertheless, COMERCIALIZADORA OVAL S.L. also reserves the right to apply Specific Contracting Conditions, which may take precedence over these Terms of Sale, when deemed appropriate, providing prior notice in due time and form.

1. Purpose and Duration

The purpose of the Website is to offer, promote, and enable the remote purchase and delivery of natural Christmas trees to the regions specified below, as regulated by these Terms of Sale. The contract duration is linked to the delivery of the product.

2. Offer and Validity

In compliance with current regulations, COMERCIALIZADORA OVAL S.L. provides information about all products and services offered on the Website, including their features and prices. The products are presented with a photograph and essential characteristics, as provided by the manufacturer. The product color shown in the photograph is not binding, and the description should be consulted for accurate identification.

COMERCIALIZADORA OVAL S.L. reserves the right to withdraw, replace, or modify products and services at any time without prior notice. The products offered at any given time will be governed by the Terms of Sale in force at that moment. In the case of special offers, the Website will indicate the offer price, its validity, and the essential characteristics of the product.

All prices are shown in euros and include the applicable VAT and/or other relevant taxes. These prices will remain in effect unless there is a clear typographical error. Delivery costs are also included in the product prices.

3. Product Availability

Product availability may vary depending on customer demand. While stock is regularly updated, the product requested by the customer may be unavailable at the time of purchase. If an order cannot be fulfilled due to unavailability, COMERCIALIZADORA OVAL S.L. will notify the customer via email as soon as this is known. This communication will always be made within 30 days of the day following the order.

COMERCIALIZADORA OVAL S.L. may offer the customer two options:
(a) Supply a similar or higher quality product at no additional cost;
(b) Except in justified cases, refund the amounts paid for the canceled order within the same period.

4. Ordering Process

To purchase products and services offered via the online store on the Website, customers must provide the required data according to our Privacy Policy.

During the purchase process, customers must confirm the selected products or services, recipient information, and delivery details. When the recipient is different from the buyer, the buyer must ensure that the recipient has given their informed consent for their data to be processed for the purpose of order receipt and tracking. The buyer assumes responsibility for the accuracy of this data.

The order is completed once payment is made, after selecting the payment method and providing the required information. Upon completing the purchase, the customer will receive an email confirmation along with a copy of the order. It is essential that customers provide a valid email address or phone number during the purchase process. If the customer does not receive the confirmation within 24 hours, they should contact COMERCIALIZADORA OVAL S.L.

5. Order Delivery

The order will be delivered to the address specified and on the date chosen by the customer during the purchase process. If the customer is unsatisfied with the service upon delivery, they must notify us of any issues as soon as possible to seek a resolution.

COMERCIALIZADORA OVAL S.L. assumes no liability for unsuccessful deliveries due to inaccurate, false, or incomplete delivery details provided by the customer or external factors such as the recipient's absence after multiple delivery attempts.

In any case, COMERCIALIZADORA OVAL S.L. commits to delivering the order within a maximum of 5 days from the selected delivery date.

The customer assumes the risk of deterioration, damage, or loss of the ordered products from the moment of delivery. The customer is responsible for the proper storage and maintenance of the products under the conditions specified on the packaging.

6. Prices

All product prices are displayed in euros and include VAT. If other taxes apply, they will be indicated. These prices are current at all times, except in cases of clear typographical errors. Prices may change at any time, but any changes will not affect confirmed orders.

7. Shipping Costs

COMERCIALIZADORA OVAL S.L. only offers free shipping to the postal codes selectable on our website. If the recipient's address is outside of the available delivery area, shipping will not be possible.

8. Payment Methods and Order Execution

Customers may pay for their orders using one of the following methods. During the purchase process, they must indicate their choice:

• Credit or Debit Card, VISA, or MASTERCARD

All operations involving personal or banking data transmission are carried out in a secure environment, using SSL (Secure Sockets Layer) technology. All information provided is encrypted. Credit card data is directly entered into Stripe (payment gateway) and is not stored on COMERCIALIZADORA OVAL S.L.’s servers.

When paying by VISA or MASTERCARD, the following details are required: card number, expiration date, and a Validation Code (the last three digits of the number printed in italics on the back of the card). This provides additional security for the transaction.

If a charge has been made fraudulently or incorrectly, the cardholder may request immediate cancellation. If, however, the purchase was made by the cardholder and a cancellation was wrongly requested, the cardholder will be liable for any damages resulting from this action.

9. Returns and Claims

Customers have up to fourteen (14) days from receiving the order to exercise their right to withdraw without providing any reason. Withdrawal must be communicated through an unambiguous statement to navet@navet.cat.

Returns are subject to the conditions outlined in our Return Policy. Products must be returned in their original condition and packaging. Refunds will be issued upon receipt of the returned item.

In case of faulty or incorrect products, COMERCIALIZADORA OVAL S.L. will bear the return and replacement costs.