- Frequently Asked Questions
Frequently Asked Questions
What if I need a bigger Christmas tree than the ones published on the website or a custom order?
We have got Christmas trees of any size, please send us an email to email@example.com or WhatsApp to 637 297 765 with your custom order
Which is the tree specie?
All of our Christmas trees are Abies Nordmanniana specie. We choose this specie because its leaves have a pleasant touch as well as they resist home temperature and humidity.
Does the Christmas tree size include pot height?
Yes, the pot size is included. Total size goes from the very pot foot to the Christmas tree highest point. We recommend to measure the area you want to locate your tree before choosing your size. For smaller sizes (XS and S) we recommend to place them on any elevated place so it enhances the tree figure.
Can I return or change the size of my Christmas tree once I received it?
Considering that is a natural product, each Christmas tree is unique and exclusive. If for any reason you are not satisfied with your tree we can exchange it at the moment of the delivery for another one with the same size without any additional cost. Yes, it is possible but you must notify the reason at firstname.lastname@example.org or via WhatsApp (637 297 765) If there is any exchange submission after the delivery, it has an extra charge of 5€. Returns have an extra charge for shipping and administration fees of 10€, the Christmas tree must be at the same conditions that it was when delivered. We only accept returns submitted prior to 24h from the delivery. We don't accept returns after 24h.
There is any shipping extra charge?
Shipping cost are included on the final price.
Can I change the date of delivery?
Of course you can! As soon as the change is notified 48h prior to the original delivery, you must contact via WhatsApp at 637 297 765 and we will submit a new delivery date available for your area. Delivery date changes has an administration fee of 5€.
Where is going to go the solidariy donation?
Our commitment, as well as environmental, it is social. For each tree we sell, we will donate to different solidarity projects. You can check them out on our Instagram and get more information about the planned projects for this year's donation.
Is a Christmas tree sustainable?
Yes, our Christmas trees come from controlled plantations from our national forests, and its consumption encourages new trees plantations. After Christmas, once they are collected, we manage the recycling to convert them into compost and biomass.
How do I buy my Christmas tree?
Super easy! Just choose the size that will best adapt to your home, choose delivery and collect (if needed) date. Be careful with providing the right contact info so we can deliver at the right day and time.
What happens if my Christmas tree dries up?
It is very important to place the Christmas tree far from any heat source such as stoves, chimneys...As well as water them once a week. If the tree still dries up prior to the first 7 days, we will exchange it with no extra cost. You must contact us via WhatsApp attaching photographies.
What payment methods do you accept?
We only accept credit and debit card payments.
When I am going to receive my Christmas tree?
As soon as you want. Any available day (No Sundays) from November 19th to December 23rd at Morning (9h-13h), Afternoon (15h-18h) y Night (18h-21h).
Can I only buy Christmas decorations?
Yes! Now if you forgot to the get the decorations to your cart, you can come back any time and get them. You can do it from the decorations section on the website.
Terms and conditions.
By making a purchase, you are agreeing to our terms and conditions.
For any doubt or explanation, please contact via email at email@example.com or WhatsApp (637 297 765)
Our Christmas trees are a natural product, perish and requires your care and attention.
We are not responsible for any damage that the product may cause, whether due to handling, falling or moisture damage.
Each Christmas tree is delivery with a humidity protected bag cover, even though we highly recommend to verify often its status to prevent any accident.
When collecting, we use a big fabric bag to cover the tree so we can avoid any damage or leftovers.
It is very important to keep the area clean and safe so it makes the collection faster.
Terms of service