Frequently Asked Questions

We have got Christmas trees of any size, please send us an email to navet@navet.cat or WhatsApp to 637 297 765 with your custom order

All of our Christmas trees are Abies Nordmanniana specie. We choose this specie because its leaves have a pleasant touch as well as they resist home temperature and humidity.

Yes, the pot size is included. Total size goes from the very pot foot to the Christmas tree highest point. We recommend to measure the area you want to locate your tree before choosing your size. For smaller sizes (XS and S) we recommend to place them on any elevated place so it enhances the tree figure.

Considering that is a natural product, each Christmas tree is unique and exclusive. If for any reason you are not satisfied with your tree we can exchange it at the moment of the delivery for another one with the same size without any additional cost. Yes, it is possible but you must notify the reason at navet@navet.cat or via WhatsApp (637 297 765) If there is any exchange submission after the delivery, it has an extra charge of 5€. Returns have an extra charge for shipping and administration fees of 10€, the Christmas tree must be at the same conditions that it was when delivered. We only accept returns submitted prior to 24h from the delivery. We don't accept returns after 24h.

Shipping cost are included on the final price.

Of course you can! As soon as the change is notified 48h prior to the original delivery, you must contact via WhatsApp at 637 297 765 and we will submit a new delivery date available for your area. Delivery date changes has an administration fee of 5€.

Our commitment, as well as environmental, it is social. For each tree we sell, we will donate to different solidarity projects. You can check them out on our Instagram and get more information about the planned projects for this year's donation.

Yes, our Christmas trees come from controlled plantations from our national forests, and its consumption encourages new trees plantations. After Christmas, once they are collected, we manage the recycling to convert them into compost and biomass.

Super easy! Just choose the size that will best adapt to your home, choose delivery and collect (if needed) date. Be careful with providing the right contact info so we can deliver at the right day and time.

It is very important to place the Christmas tree far from any heat source such as stoves, chimneys...As well as water them once a week. If the tree still dries up prior to the first 7 days, we will exchange it with no extra cost. You must contact us via WhatsApp attaching photographies.

We only accept credit and debit card payments.

As soon as you want. Any available day (No Sundays) from November 19th to December 23rd at Morning (9h-13h), Afternoon (15h-18h) y Night (18h-21h).

Yes! Now if you forgot to the get the decorations to your cart, you can come back any time and get them. You can do it from the decorations section on the website.

By making a purchase, you are agreeing to our terms and conditions.

For any doubt or explanation, please contact via email at navet@navet.cat or WhatsApp (637 297 765)

Our Christmas trees are a natural product, perish and requires your care and attention.

We are not responsible for any damage that the product may cause, whether due to handling, falling or moisture damage.

Each Christmas tree is delivery with a humidity protected bag cover, even though we highly recommend to verify often its status to prevent any accident.

When collecting, we use a big fabric bag to cover the tree so we can avoid any damage or leftovers.

It is very important to keep the area clean and safe so it makes the collection faster.